Al Soor Al Malaky Technical Services L.L.C is dedicated to safeguarding your privacy. We have created this Privacy Policy to explain our practices regarding the personal data we gather from website visitors.
Users consent to the collection and use of their Personal Data by us by using the Services. You also represent to us that you have all necessary authorizations to utilize our Services, including the processing of Personal Data. We collect and use the information you submit to us, as well as information derived from your usage of the Services. In addition, we may use the information we gather for internal reasons such as developing, tuning, enhancing, and improving our Services, as well as for advertising and marketing purposes.
Delivery Policy
www.alsooralmalaky.com will do a Home delivery If makes a purchase worth AED 10000 or more, Otherwise need to direct purchase from the shop.
When we accept an order, we aim to deliver your Product consignment within three working days of the order date, or by another delivery date specified at the time of purchase confirmation.Cash on delivery unless decided by management as 30 / 60 / 90 days. The delivery dates are simply estimates. We are not accountable for any delivery delays caused by unanticipated factors such as product availability, transportation delays, natural disasters, or any other factor beyond our reasonable control.
Refund Policy
Return & Refund Policy
There may be instances, without our control, when you receive a damaged/defective product or a product that is not the same as the one you ordered. We will replace the product with the identical product as ordered at no additional cost. In such cases, please contact our Customer Service Team, who will walk you through the process of replacing the product, at our Customer Service numbers, which will be published on our website from time to time. When products are not damaged or defective, we will only accept returns on a case-by-case basis under these Terms. The return process for products purchased from is simple.
Conditions for Return
- If any discrepancy / damaged items doesn’t claim within 2-3 days from the date of DO will not be accepted later.
- The products must be returned directly to the shop.
- Products must be returned in the same condition in which they were received, including sanitary seals. Under no circumstances will used or opened products be replaced unless required by law.
- Products must be returned in their original packaging, including price tags, labels, and invoices.
- It is recommended that returned packets be securely and suitably wrapped to prevent further damage to products in transit.
Refunds
Once we have found the basis for the return acceptable, in our sole opinion and the Product has been received by www.alsooralmalaky.com, then the refund will be processed based on the mode of payment of the order. Orders paid by credit/debit card will be refunded by credit back to the credit/debit card within 15 workings days. However, We shall not be responsible for the delay in refund due to delay in processes of banks. For all other modes of payment, a refund will be made by way of cheque payable to the person named on our invoice and as provided at the time of order within 7 working days.